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KYC Errors, 2FA Fails & Wallet Balance Issues

Pi coin mainnet migration points

As Pi Community prepares for its subsequent mainnet migration wave on June 28, 2025, customers are reporting a cascade of points that threaten to derail the long-anticipated improve. 

The Pi coin migration course of, designed to maneuver tokens from the cell app to the open Pi blockchain, is hitting main snags. Hundreds of customers are encountering Know Your Buyer (KYC) points, two-factor authorization (2FA) issues and pockets stability errors, even after efficiently finishing each step.

For a lot of, this was meant to be the long-awaited second when Pi (PI) cash would lastly be transferred to the open community. 

However, as an alternative of a easy rollout, customers describe a irritating maze of technical failures. Stories of wallets caught in pending, balances disappearing or Pi cash not exhibiting up are flooding platforms like Reddit, YouTube and X. 

In lots of circumstances, customers say they’ve adopted the migration guidelines exactly — solely to see their progress reset with out warning, as Pi Community assist stays principally unresponsive.

Do you know? Pi makes use of a fork of Stellar’s SCP and can ultimately transition to its personal improved-proof-of-stake. However this solely applies as soon as decentralized nodes are totally operational.

Pi Community migration: What’s all of it about?

Launched in 2019, Pi Community permits customers to “mine” its cryptocurrency through a cell app. Over time, thousands and thousands amassed Pi tokens with minimal effort or vitality consumption. 

After prolonged testnet phases, the Pi mainnet formally launched in early 2025, aiming to ascertain itself as a mobile-first, mass-adoption-focused decentralized finance (DeFi) platform.

The Pi Network interface

The foremost shift got here with the Horizon Improve in Could 2025. The improve introduced core blockchain functionalities: validator-based consensus, integration of over 100 decentralized purposes (DApps) and a $100-million ecosystem fund.

Emigrate Pi tokens to the mainnet, customers should full a five-step Mainnet Guidelines, which incorporates:

  • Finishing Pi Community KYC verification
  • Making a non-custodial Pi pockets through the Pi Browser
  • Choosing a token lockup configuration
  • Enabling 2FA safety
  • Signing the official Pi Token Acknowledgement type.

Newly migrated tokens are topic to a 14-day holding interval to stabilize the community and stop mass dumping. 

Though a grace interval was offered till March 14, 2025, many customers are solely now finishing the guidelines — simply as technical bugs threaten to stall the subsequent migration wave.

KYC challenges in Pi Community and their influence on migration success

A key roadblock for a lot of is step 9 within the Pi Community migration course of: passing the Know Your Buyer (KYC) test. 

Hundreds of customers have reported that regardless of passing KYC months in the past, they continue to be caught. Pockets balances present as zero, migration standing loops or stalls, and tokens by no means go away the app.

Some customers report seeing a “tentative approval” standing of their KYC area, a limbo state the place the system acknowledges an tried KYC however doesn’t full the sync. It’s not the identical as a rejection, but it surely successfully blocks the migration.

One person summed it up:

“Give me the rattling $Pi. I’ve labored onerous for six years… Why this fixed delay?” 

Whereas official assist paperwork blame points like poor photograph high quality or mismatched paperwork, most present complaints come from customers who’ve already cleared these hurdles. As a substitute, they’re caught resulting from KYC syncing errors that lack clear decision paths.

In some circumstances, customers have tried workarounds — like switching gadgets or reapplying — however success is inconsistent. 

2FA drawback Pi Community: Pi Community delay

One other frequent criticism is the Pi Community 2FA subject. 

Rolled out in March 2025, the 2FA step was designed to safe token transfers through e mail affirmation. However many customers by no means obtain the verification e mail or get hyperlinks which are damaged, expired or redirect to error screens.

Some customers even report that finishing the 2FA step causes their migration to reset. Tokens are pushed again into the cell app, and customers are compelled to restart your entire Pi migration course of from scratch.

“My Pi returned again to the app, I’ve already added the e-mail tackle twice now however nothing has modified,” one Reddit submit reads.

 “Pi obtained reverted on the final day… it’s a shame,” says one other.

Pi coin being returned after what seems to be a successful migration

The shortage of communication from the Pi Core Workforce is additional compounding person frustration. Whereas they’ve acknowledged 2FA is being “rolled out in phases,” the obscure timeline and absence of direct assist are fueling hypothesis that deeper infrastructure delays are responsible.

Why some Pi Community wallets present zero stability after migration

Even customers who’ve handed Pi Community KYC, accomplished the mainnet guidelines and efficiently confirmed 2FA aren’t at all times seeing success. 

A rising quantity report a irritating consequence: They open their Pi pockets, solely to see their stability at zero.

In lots of circumstances, beforehand unlocked tokens are nowhere to be discovered. Some say the stability appeared momentarily — solely to fade minutes later.

“My transferrable stability went to zero immediately, didn’t switch to my pockets,” one person wrote.

“Identical right here buddy,” wrote one other in response, with the next screenshot hooked up.

 

A pioneer's balance dashboard showing zero in transferable balance

Why is the Pi Community so buggy?

Whereas the Pi Core Workforce has but to supply a transparent technical rationalization, neighborhood builders speculate that the issues stem from backend sync failures, UI delays or missed guide steps, comparable to transferring migrated tokens from the transaction historical past into the out there pockets part.

The timing of those stability errors is including gasoline to the fireplace. Over the primary two weeks of June 2025, Pi coin’s value has slipped by 4%-5%, buying and selling at roughly $0.60-$0.64. That marks a 78% drop from its early-year peak, elevating issues that liquidity points and inner pockets errors are harming broader belief.

One explicit pockets — ending in “ODM” (final characters of a Pi whale pockets) and reportedly holding over 276 million Pi tokens — has drawn suspicion, with customers speculating it might be tied to insider liquidity administration. 

Whereas there’s no confirmed hyperlink to the core crew, the hypothesis displays a rising sense of distrust.

Scammers are additionally exploiting the chaos. With Pi cash lacking and wallets failing to sync, pretend assist brokers are focusing on confused customers. They’re distributing phishing hyperlinks, pretend migration types and fraudulent “KYC reset” providers to steal credentials and tokens.

Do you know? The PCT (core crew) holds ~100 billion PI in genesis wallets and 20 billion tokens break up throughout 20,000 wallets, with no public lock-up data.

When will Pi cash be transferred?

Beneath rising scrutiny, the Pi Core Workforce has begun publishing updates throughout its official channels, together with the Pi Browser, social media and app notifications. These updates acknowledge issues with KYC verification, 2FA errors and pockets sync failures.

Their steerage emphasizes that technical fixes are in progress, however customers should additionally guarantee all conditions are fulfilled.

Really helpful steps embody:

  • Rechecking the Mainnet Guidelines within the Pi Browser
  • Verifying that 2FA settings and e mail affirmation are full
  • Clearing the Pi app cache or reinstalling it
  • Updating to Pi app model 1.41.0, which incorporates a number of backend patches.

A particular discover was additionally issued for Chinese language customers, the place excessive charges of caught migrations have been reported. After updating the app, customers have been requested to look at a compliance explainer video throughout login. In keeping with neighborhood suggestions, this step helped unstick frozen balances and resolve pending 2FA issues for a lot of.

Nonetheless, there’s no revealed roadmap, technical breakdown or ETA for full decision. And as extra tokens enter the unlocking part, the neighborhood is left questioning: When will Pi cash really be transferred?

Do you know? Whereas over 100 Pi-based apps have been developed in its closed mainnet, few have launched publicly or are mass-adoption prepared.

Wanting forward: Pi coin launch date?

With the June 28 mainnet migration wave looming, Pi Community is going through a high-stakes take a look at. 

This spherical is anticipated to incorporate:

  • Secondary migrations for tokens exiting their 14-day lockup
  • Bonus and referral rewards that failed to seem after the primary wave
  • A big influx of newly eligible customers finishing migration for the primary time.

However none of that issues if balances hold vanishing and pockets states stay damaged. The belief subject is changing into as pressing because the tech drawback.

Pi Community has branded itself as a decentralized various to centralized crypto apps: a platform pushed by customers, for customers. However the credibility of that message hinges on the reliability of Pi coin mainnet migration and the integrity of the Pi pockets system.

The dangers of continued failure are actual:

  • Extra customers might exit the ecosystem, cashing out as soon as tokens unlock.
  • Group sentiment might erode additional amid lacking payouts.
  • Scammers might escalate, utilizing the chaos to impersonate assist and drain funds.
  • Regulators might take discover if monetary losses or privateness violations develop.

The burden now lies with the Pi Core Workforce to revive performance and person confidence. If they’ll repair the problems round KYC verification, 2FA authentication and pockets synchronization in time, Pi Community should ship on its guarantees.

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